FAQ

What is the size of your playmats/mousepads?
We have a variety of sizes available. Please check the custom order page for details and pricing

What is not allowed to be printed on a playmat?
Please do not upload anything that contains material which defames or vilifies any person, people, races, religion or religious group and is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.

What are you playmats made of?
The top of our playmats/mousepads are 100% polyester and the bottom is rubber. 

What payment methods do you accept?
We currently accept Paypal, and all major credit cards.

What is the turnaround time?
We strive to ship your mat/pad within 2 business days from receipt of payment. 

Bulk orders take longer depending on the amount.If you need your mats for a certain date, make sure that you compensate for this wait and allow the week that it takes for your shipment to arrive.  Also, if you need the mats by a certain date, please let us know in the special instructions section of the upload form. 

How do I track my order?
All shipments come with tracking numbers. If you are concerned please do not hesitate to email us and we will ensure to respond within 1 day with your tracking number

International orders get tracking information, as well, but once the shipment moves out of the United States, there are no more updates.  International shipping times can vary between taking 2 to 5 weeks.

My mat smells like rubber, what can I do?
1) Give it time--After a week or two, the smell typically goes away on its own.

2) Let it breath--keep your playmat unrolled on a flat surface for a few days.

3) Air it out--Hang your playmat up.  Drape it over a chair back, hang it on a hanger or a clothes line for a day.

4) Wash it--our mats are machine washable.  Using the delicate or hand wash cycle with a little bit of laundry soap in your washing machine works well.  Lay flat to dry.

Do you ship outside the US?
Yes! Please note, you are responsible for any fees, duties, or taxes that may be charged by your country’s customs department.

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